Terms and Conditions

General
1.1 These terms and conditions apply to all offers, orders, and agreements made through the Slaapkop webshop (hereinafter referred to as "we", "us", "our").
1.2 By placing an order on our website, the customer (hereinafter "you", "your") agrees to these terms and conditions.

Identity of the Company
Company Name: Slaapkop
Address: Woudstraat 25, Unit C009, 3600 Genk, Belgium
Company Registration Number: 0803.447.139
VAT Number: BE0803.447.139
Email Address: [email protected]
Phone Number: +32 471 97 07 40

Offer and Agreements
3.1 All offers on our website are non-binding and may be modified at any time.
3.2 A contract is formed when we confirm the customer’s order via email, or when the customer receives the product, whichever happens first.
3.3 We reserve the right to refuse or cancel orders.

Prices and Payment
4.1 All prices on our website include VAT, unless stated otherwise.
4.2 Payments can be made through the available payment options during checkout.
4.3 Payments must be fully completed before the order is shipped, unless otherwise agreed.

Delivery and Delivery Times
5.1 We strive to deliver orders within 21 business days, depending on the destination and availability of the products.
5.2 Deliveries will be handled by us or by third-party partners.
5.3 We are not liable for delays caused by the carrier or unforeseen circumstances.

Returns
6.1 You have the right to cancel the agreement within 14 days of receiving the goods without providing a reason.
6.2 If you wish to exercise your right of return, you must notify us by phone within 14 days of receiving the products of your decision to withdraw from the agreement.
6.3 The products must be returned to us within 14 days after withdrawal, in undamaged and unused condition, in the original packaging, and including all accessories and packaging.
6.4 The cost of returning the products is at your expense, unless otherwise agreed.
6.5 Custom-made products cannot be returned.

Warranty and Liability
7.1 We provide a warranty on the products we sell, in accordance with the legal warranty terms.
7.2 The warranty covers defects that are not caused by improper use of the products.
7.3 Our liability is limited to the value of the product, and we are not liable for consequential damages.

Privacy and Data Protection
8.1 We process your personal data in accordance with our privacy statement.
8.2 Your data will only be used for processing your orders and for communication regarding your order. By placing an order, you agree to receive future offers and news from us

Intellectual Property Rights
9.1 All content on the website, including text, images, logos, and software, is the property of Slaapkop and is protected by copyright and other intellectual property rights.
9.2 It is not permitted to use content from our website for commercial purposes without our permission.

Applicable Law and Disputes
10.1 Belgian law applies to all agreements between Slaapkop and the customer.
10.2 Disputes will be submitted to the competent court in Belgium.

Changes to the Terms and Conditions
11.1 We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect from the moment of publication.

Privacy Policy
Last update: January 21, 2025

2. Introduction
   Slaapkop (hereinafter "we", "us", "our") respects your privacy and handles your personal data with the utmost care. In this privacy policy, we explain what data we collect, why we collect it, how we use it, and what rights you have regarding your personal data.
4. What personal data do we collect?
   We collect the following personal data:

• Identification Data: Name, address, phone number, email address.
• Payment Information: Bank account number, payment details (e.g., credit card information).
• Order and Shipping Information: Details about orders, shipping address, billing address.
• Website User Data: IP addresses, browser settings, cookie usage (such as Google Analytics, Facebook Pixel, etc.), and other data collected through our website.

4. Why do we collect personal data?
   We collect your personal data for the following purposes:

• Order Processing: To process orders, deliver products, receive payments, and provide customer service.
• Customer Service: To assist you with any questions or issues regarding your order.
• Marketing and Communication: To keep you informed about news, offers, and promotions.
• Legal Obligations: To comply with tax, accounting, or other legal obligations.

5. How is personal data collected?
   We collect personal data in the following ways:

• Through Your Order: When you place an order, we ask for details such as your name, address, and payment information.
• Through Forms and Communication: When you contact us via email, chat, or our contact form.
• Through Cookies: We collect data via cookies and similar technologies to analyze your use of our website and improve the user experience.

6. How do we protect your personal data?
   We take appropriate technical and organizational measures to protect your personal data from loss, theft, unauthorized access, alteration, or disclosure.
8. Sharing of Personal Data
   We only share your personal data with third parties when necessary for the execution of the agreement or to comply with legal obligations. This may include:

• Payment Processors: We collaborate with external payment providers (e.g., Bancontact, iDEAL, Klarna, etc.) to process payments.
• Shipping Partners: We share your data with shipping and logistics companies for order delivery.
• Service Providers: External parties that assist us in managing our website, customer service, or marketing (e.g., web hosting companies, email marketing services).
  We never sell your personal data to third parties for marketing purposes.

8. Cookies
   Our website uses cookies to analyze website usage and enhance your shopping experience. A cookie is a small text file that is stored on your computer. You can disable cookies through your browser settings, but this may affect the functionality of the website.
10. Your rights regarding your personal data

• Access: You have the right to request what personal data we process about you.
• Correction: You can ask us to correct any inaccurate data.
• Deletion: You have the right to request the deletion of your data, unless we are required to retain it for legal reasons.
• Restriction of Processing: You can request that the processing of your data be temporarily restricted.
• Objection: You can object to the processing of your personal data, for example, if we use your data for marketing purposes.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another processor.
  You can exercise these rights by contacting us using the contact details provided in our Terms and Conditions.

10. Data Retention Period
    We do not retain your personal data longer than necessary for the purpose for which it was collected, unless we are legally obligated to retain it for a longer period (e.g., for tax or administrative purposes).
12. Changes to this Privacy Policy
    We may update this privacy policy from time to time, for example, due to changes in legislation or our practices. The most recent version will always be published on our website, with the date of the last update. We encourage you to regularly review this privacy policy.
14. Contact Details
    If you have any questions regarding this privacy policy or how we process your personal data, please contact us at:

• Email: [email protected]
• Postal Address: Woudstraat 25, Unit C009, 3600 Genk
• Phone: +32 471 97 07 40