Sales Terms and Conditions
Last updated: January 21, 2025
General
1.1 These sales terms and conditions apply to all purchase agreements for products made via the slaapkop webshop (hereinafter: "we", "us", "our").
1.2 By placing an order on our website, the customer (hereinafter: "you", "your") agrees to these sales terms and conditions.
Product Information and Availability
2.1 We make every effort to ensure that the product information, prices, and availability on our website are as accurate as possible.
2.2 All offers on our website are non-binding and may be changed at any time without prior notice.
2.3 If a product is temporarily out of stock, we will contact you and offer an alternative solution or refund the amount paid, depending on your preference.
Prices and Payment
3.1 All prices on the website are inclusive of VAT, unless stated otherwise.
3.2 Prices are exclusive of shipping costs. Shipping costs are calculated during the checkout process and depend on the size and destination of the order.
3.3 Payment must be made via the available payment methods, such as Bancontact, iDEAL, credit card, or other payment options.
3.4 The order will only be processed once payment has been received.
Order and Conclusion of Agreement
4.1 A purchase agreement is concluded when we confirm the customer's order via email or when the product is shipped.
4.2 We reserve the right to refuse or cancel orders, for example, in the case of incorrect or fraudulent payments, or insufficient stock.
Delivery
5.1 Delivery will take place to the address provided by you, according to the terms of the chosen shipping method.
5.2 We strive to deliver the order within 21 business days after receiving payment, unless otherwise stated.
5.3 We are not responsible for delays caused by the carrier or unforeseen circumstances, such as force majeure.
5.4 If you receive a damaged or incomplete product, you must notify us within 48 hours of delivery so that we can resolve the issue.
Right of Withdrawal and Returns
6.1 You have the right to withdraw from the purchase agreement within 14 days of receiving the product (right of withdrawal).
6.2 To exercise your right of withdrawal, you must notify us in writing or by phone within the specified period of your decision to withdraw from the agreement.
6.3 After withdrawal, you have an additional 14 days to return the product to us. The return shipping costs are at your own expense, unless otherwise agreed.
6.4 The product must be returned in its original, undamaged, and unused condition, in the original packaging, and with all accessories and packaging.
6.5 In the case of a valid withdrawal, the amounts paid by you (excluding return costs) will be refunded within 14 days after receiving the returned product.
Warranty and Liability
7.1 We provide the statutory warranty applicable to the sold products, meaning that products that are defective or do not function as expected may be returned for repair or replacement.
7.2 The warranty does not apply to damage caused by misuse, accidents, or normal wear and tear.
7.3 Our liability is limited to the purchase price of the product. We are not liable for indirect damage or consequential damage arising from the use of our products.
Disputes and Complaints
8.1 If you have a complaint about a product or our services, you can contact us via [email protected] or +32 471 97 07 40.
8.2 We aim to provide a solution within 21 business days.
Intellectual Property Rights
9.1 All intellectual property rights related to the products, brand name, and website of slaapkop remain fully in our possession, unless otherwise agreed.
9.2 It is prohibited to use texts, images, logos, or other materials from the website for commercial purposes without our permission.
Privacy
10.1 We process your personal data in accordance with our privacy policy.
10.2 Your data will be used solely for processing your orders, improving our services, and for marketing purposes.
Applicable Law
11.1 Belgian law applies to all agreements and transactions with slaapkop.
11.2 In the event of a dispute, Belgian law will apply.
Changes to the Sales Terms and Conditions
12.1 We reserve the right to change these sales terms and conditions at any time. Changes will take effect as soon as they are published on our website.